Question 1

What areas do you serve?

Accepted Answer

We provide residential and commercial cleaning across Toronto & the Greater Toronto Area, including City of Toronto, York Region, Peel Region, Halton Region, Durham Region.

Question 2

Are your cleaners insured and vetted?

Accepted Answer

Yes. Our cleaning staff are vetted before joining a team, and we carry business insurance. If you have specific documentation requirements for your building or workplace, let us know when you request a quote.

Question 3

How do I get a price?

Accepted Answer

Fill out the quote form or call us and we'll ask a few quick questions about your home or office - size, condition, and how often you'd like service - then send you a clear, no-obligation quote.

Question 4

Can I cancel or reschedule a visit?

Accepted Answer

Yes, recurring plans have no long-term contract lock-in. We just ask for reasonable notice to reschedule or skip a visit so we can adjust our team's schedule.

Question 5

What cleaning products do you use?

Accepted Answer

We bring all supplies and equipment. If you have a preference for eco-friendly, fragrance-free, or pet-safe products, let us know and we'll accommodate it wherever possible.

Question 6

How much does house cleaning cost in Toronto?

Accepted Answer

Pricing depends on your home's size, condition, and how often you book. Recurring clients (weekly or bi-weekly) pay less per visit than one-time cleans. Request a quick quote and we'll give you an exact price after a few quick questions about your home.

Question 7

Do I need to provide cleaning supplies?

Accepted Answer

No - our team brings all cleaning products and equipment. If you'd like us to use specific products (for allergies, pets, or preference), just let us know and we'll accommodate it.

Question 8

Will I get the same cleaner every visit?

Accepted Answer

For recurring clients, we assign a consistent cleaner or small team to your home whenever possible, so they learn your space and preferences over time.

Question 9

Do I need to be home during the cleaning?

Accepted Answer

No. Many clients provide entry instructions (key, code, or lockbox) and go about their day. We'll always confirm the plan with you before the first visit.

Question 10

What's the difference between a standard clean and a deep clean?

Accepted Answer

A standard clean maintains an already-clean home. A deep clean addresses buildup that accumulates over time - baseboards, inside appliances, behind and under furniture, and other spots a routine visit doesn't cover. We recommend a deep clean as your first visit.

Question 11

Do you clean empty homes for move-in or move-out?

Accepted Answer

Yes - move-in/move-out cleans are one of our most requested services. We recommend booking it for an empty unit, after furniture is out and before new tenants or owners move in.

Question 12

What's included in an office cleaning contract?

Accepted Answer

Every client gets a written scope of work up front, so it's clear exactly what's cleaned every visit versus what's rotated. It typically covers workstations, washrooms, kitchens/breakrooms, floors, and common areas - we'll tailor it to how your office is actually used.

Question 13

How often can you clean our office or facility?

Accepted Answer

Whatever fits your traffic and headcount: 3x/week for mid-size offices with moderate traffic, 5x/week (every business day) for busy or client-facing offices, or daily/7-day coverage for high-traffic, medical, or premium environments.

Question 14

Do we get the same cleaning staff every visit?

Accepted Answer

Yes. We assign a consistent, dedicated team to your facility rather than rotating staff - they learn your layout, which means fewer mistakes and more consistent results.

Question 15

What happens if we're not happy with something?

Accepted Answer

Issues are logged and corrected - we don't ignore feedback or make excuses. Every contract starts with an initial deep clean to set a clear baseline standard.

Question 16

Can you clean medical offices or specialized facilities?

Accepted Answer

Yes, we clean medical and clinic offices, industrial and warehouse facilities, and retail spaces, using appropriate disinfectants for high-touch surfaces. Let us know your facility type when requesting a quote so we can scope it correctly.

Question 17

Are you available for one-time post-construction cleanups?

Accepted Answer

Yes. Post-construction cleaning is available as a one-time job or as the initial deep clean before a recurring contract begins.

Frequently Asked Questions

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